Refund policy

What is the refund policy?

Liv & Branche™, owned by Bunny and the Duchess Sdn Bhd, reserves the right to replace item(s) with a new one based on the original receipt or issue a refund via the original mode of payment. Please note: 

  • Shipping charges are non-refundable.

All refunds will be processed via the original mode of payment within THIRTY (30) working days. The time taken to receive the refund may vary based on the policies of your financial institution, which may require additional time to finalise the refund.

Liv & Branche™ is not liable for any loss, damage, cost, or expenses incurred due to delays by your financial institution in processing the refund.For any inquiries or further assistance, please reach out to us via our Contact Us page.

Will I be charged postage for exchanging damaged products?

No, we will be responsible for postage incurred for returns and redelivery. We can also arrange for our courier to pick up from you if needed. 
You will be only be charged of the exchange for a wrongly placed order. Do advise and we will assist accordingly.

Will I be charged if I am dissatisfied with a non-defective product and wish to exchange/return it?

For returns that are non-defective, the following charges will apply:

  • Price difference: Based on the current price listed on our website
  • Redelivery fee: RM 8.00.
  • Courier Pick up Fee: Per receipt
  • Admin fee: 5% of the total purchase amount.
  • Fulfilment fee: RM 2.00 per item.

These charges are non-negotiable.

How do I return something to you?

Contact us and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.

Can I come and return in person?

We currently do not accept in-person returns. All exchanges can be conveniently arranged through courier service. Our team will guide you through the process to make it easy and hassle-free.

Have you received my returned items?

We will email you as soon as we receive and process your parcel.

I returned an item and it was incorrectly refunded or replaced.

We are terribly sorry for this mistake. Contact us and we will get this sorted for you immediately!

Can I return items bought with a gift voucher?

No, we are sorry, you can’t. Please ensure that you are absolutely certain before purchasing with a gift voucher. But in case, there is any damage to the purchased item, contact us and we will get this sorted for you.

Can I cancel or return a gift voucher?

No, we are sorry, you can’t. Please ensure that you are absolutely certain before purchasing an e-gift card.

My free item in the bundle was defective. How do I get a rebate for it?

We are terribly sorry for this mistake. Contact us and we will get this sorted for you immediately!