Frequently Asked Questions (FAQ)

About our Products

No, because we prioritise skin health above all else. Our diapers feature a breathable, soft cotton layer that allows the skin to breathe naturally, keeping it fresh and comfortable. We are also chemical and chlorine-free, meaning there are no harsh ingredients to trigger rashes or irritate delicate skin.

Yes! They are engineered for maximum security with our 3X Protection system, which delivers superior absorbency and is up to 100% leak-proof. Inside, we use a special 3D Honeycomb Texture that quickly draws liquid in and distributes it evenly. This prevents the liquid from pooling or overflowing, locking the moisture deep inside so the user stays completely dry all night.

We understand that discretion is key to feeling confident. Our briefs and slips are built with odour-neutralising technology that stops odours before they can start. Instead of just masking the scent with heavy, artificial perfumes, it lets the skin breathe naturally while keeping everything fresh, so you can go out without a second thought.

It depends on how much you leak. To make daily care easier and more dignified, we included Toxic-free Wetness Indicator Strips on the outside. The strips seamlessly change colour to let you or your caregiver know exactly when a replacement is needed. This safely tells you exactly when it is time for a fresh one, keeping your skin clean, dry, and healthy.

Not at all. Our diapers use a 3D Honeycomb design that spreads liquid out evenly rather than letting it bunch up in one heavy spot. Combined with our breathable soft cotton, it stays flat and thin under your trousers. It also lets air flow naturally, so you stay cool, fresh, and sweat-free even in hot and humid Malaysian weather.

Shipping & Delivery

We currently deliver to West Malaysia only.

(Stay tuned, we’re working hard to reach more locations soon!)

We do not ship directly from our website, but we can assist you with international orders. Kindly email us at info@livbranche.com for further assistance.

Here is a guide to our delivery timeline:

Processing: 2-4 working days before your order is handed over to the courier.

Delivery: 3-5 working days once your parcel has been picked up.

We’ll send you a tracking number as soon as your order is on its way so you can follow its journey to your doorstep.

You will receive an email with the tracking details, if you don’t see it in your inbox, please check your junk or spam folder.

Tracking details will appear once your parcel has been handed over to the courier.If it’s still being processed, please check again later.If it exceeds the expected processing time, kindly contact Customer Service for assistance.

If you’re unavailable during delivery hours, we recommend shipping to your office address.

Courier services operate between 9 AM - 5 PM on weekdays and 9 AM - 1 PM on Saturdays. If no one is available to receive the parcel after two attempts, it may be returned to us.

Additional postage fees may apply for redelivery.

Orders

1. First, log in to your Liv & Branche account or register for a new one.

2. Browse or search for your desired products using the search bar or category menu.

3. Click ADD TO CART once you have found what you need.

4. Review your cart by clicking the CART icon at the top right corner.

5. Click CONTINUE SHOPPING to browse for more products or apply a promo code before checking out.

6. Proceed to payment by clicking CHECK OUT.

7. Fill in your delivery details.

8. Choose your preferred payment method.

9. Once everything looks good, click Order Now to complete your purchase.

You will receive an email confirmation from Liv&Branche™ once your order has been successfully placed.

You can easily track your order in a few simple steps:

1. Log in to to your account.

2. Click on ACCOUNT on top right of our website.

3. Click on ORDER HISTORY to view your order details and status.

4. You can also check your email for a shipping confirmation which includes your tracking number.

5. Should you need further assistance, please do not hesitate to contact us.

Payment Complete: Your payment has been successfully received.

Shipping In Progress: Your order has been handed over to the courier, and tracking details have been sent.

Cancelled: Your order has been cancelled by the system (this may happen if an item is out of stock or for other related reasons).

Yes, you may request a change within our operation hours (10 AM - 5 PM) as long as your order has not been processed. If your order has already been processed, changes can no longer be made, but you may proceed with an exchange (exchange fees may apply).

We currently accept payments via credit card or debit card (VISA / Mastercard) only. 

Please ensure that you make payment for the exact amount stated in your order. Any extra amount paid will be credited to your store account.

Can't find your questions?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.